Secure email for businesses
Send secure emails, share files and keep your customers informed. Everything stays together, and it's easy for customers to reply or send files back as required.
Your customers get their own copies of your messages and files, automatically organised and easy to find whenever they need.
The recipient experience matters
When a customer needs an old secure message, they can end up searching their inbox for the right notification or link. A simple question becomes another request for your team to resend information.
StayPrivateMail gives customers their own copies of your messages and files, automatically organised and easy to return to.
Made for your customers
Give customers a simple way to read your messages, access shared files and find everything again. When a response is needed, they can reply securely too.
Messages and files
Share documents, send a private update or provide information your customer needs to keep. Personal recipients access messages and files in Keepd; TLS-capable business recipients receive them in their inbox by default.
Find it again
Customers get their own copies of your messages and documents, automatically organised in their account and easy to find whenever they need them.
Reply when needed
When a customer has a question, or you need information from them, they can reply securely and upload their own files. The response stays with the original message.
Signing when you need it. Customers can also complete and sign documents, or accept or reject a document when a simple decision is required.
How it works
Send a message or share a file. Your customer can access it, keep their own copy and respond securely whenever they need to.
Step 1 of 4
Use your existing business email, Keepd or your own connected system to send a secure message, share files or keep a customer informed.
Whether you are sending a short update or important documents, StayPrivateMail gives your customer their own copies to keep.
Example secure message
Your business
Your latest account summary is attached for your records. No reply is needed, but you can contact us here if you have a question.
Account summary.pdf
Step 2 of 4
Personal recipients follow a notification link to Keepd. TLS-capable business recipients receive your message in their inbox by default.
They can read what you have sent, with no need to reply unless a response is wanted.
Step 3 of 4
Customers keep their own copies of your messages and documents, automatically organised in Keepd.
When they need the conversation again, they can return to their account and find it without hunting for an old notification email.
Step 4 of 4
If your customer has a question, or you need information from them, they can reply securely and send files back.
The response stays with the original message, so the exchange is easy to follow and return to.
Example secure exchange
Your business
Please check the attached account summary and send us your completed form.
Account summary.pdf
Your customer
Thank you. Here is the completed form. Could you check that you have everything you need?
Completed form.pdf
Everyday customer communication
Use StayPrivateMail to send secure updates, share documents and exchange information with customers. They get their own copies to keep, whether or not a reply is needed.
Secure messages
Send a private account update, a confirmation or information about a customer request. Customers can read it and keep their copy without needing to respond.
File sharing
Share statements, agreements, reports and other important files. Customers receive their own copies, automatically organised and easy to find later.
Two-way communication
Answer a question or request supporting documents. Customers can reply securely and upload files, with the exchange kept together for reference.
Fits your workflow
Use your existing business email, work directly in Keepd or connect StayPrivateMail to your own systems.
Existing email
Send from your normal email system using #private to request secure handling. Use it for messages and shared files, with secure replies available when needed.
API integration
Build secure customer communication into your applications and workflows. Explore the API.
Keepd application
Your team can send messages, share files and manage customer communication in the application. Customers use their own Keepd account to access and keep their copies, and respond when needed.
Your communication. Your brand.
Your organisation’s branding helps customers recognise who they are communicating with, from the notification through to the secure experience.
Talk to us about getting started →Trust and confidence
Send sensitive customer messages and files through a service built for secure communication. Give your team the protection it needs and your customers an experience they can use with confidence.
Encrypted in transit and at rest
Private by design
Secure customer replies and file sharing
Customers retain their own copies
StayPrivateMail is built by StayPrivate, drawing on more than a decade of experience in secure customer communications. StayPrivate operates an ISO 27001-certified information security management system and holds Cyber Essentials Plus certification.
Explore security, privacy and trust →Simple pricing
Your monthly plan is based on the number of customers you have communicated with through StayPrivateMail during the previous 12 months.
Unlimited company users, with no limit on the number of documents. Choose the customer and storage capacity your business needs.
Send a secure email to yourself and experience how your customers read your message, access shared files and find their own organised copies again. They can reply or upload files whenever a response is needed.
